Kapture is an on-demand service platform designed to connect customers with representatives through a location-based booking experience. The platform enables users to discover nearby representatives, initiate bookings, communicate in real time, and manage service sessions seamlessly.
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Kapture is an on-demand service platform that connects customers with representatives through a location-based booking experience. The platform allows users to discover nearby representatives, create bookings, communicate in real time, and manage service sessions seamlessly. It supports dual-role functionality, enabling users to switch between Customer and Representative roles within the same account. The ecosystem includes a Customer App experience for discovering representatives, booking services, making payments, and managing sessions, and a Representative App experience for handling requests, navigating to customer locations, communicating, and managing service activities. By combining real-time booking systems, map-based discovery, in-app communication, and secure transactions, Kapture delivers a streamlined experience for both customers and service representatives.
Develop a confidential, scalable on-demand service platform with real-time booking, location-based discovery, secure payments, and dual-role customer-representative functionality.
The client needed an on-demand service ecosystem that could solve several operational challenges:
Customers faced difficulties finding and connecting with nearby service representatives.
Users needed seamless switching between customer and representative roles within one account.
Efficient real-time communication during active service sessions was required.
Handling media uploads and service-related deliverables required optimized workflows.
The system needed secure authentication and protected payment processing workflows.
The platform required scalable infrastructure to support growing users and service activities.
Figma
React Native
Redux
Firebase
Supabase
REST API
Stripe
Google Maps API
Designed and developed a complete dual-role service ecosystem supporting both customers and representatives under a unified platform.
Implemented secure authentication with email/password login, Google login, Apple login, and protected session management.
Users can seamlessly switch between Customer and Representative roles within a single account experience.
Customers can discover nearby representatives, manage bookings, choose engagement preferences, add session notes, and make secure payments.
Representatives can accept bookings, navigate to customer locations, communicate through chat, and manage service activities.
Representatives can monitor ratings, completed sessions, requests, earnings, payouts, and overall performance statistics.
Implemented instant booking requests, live booking updates, real-time acceptance, and session activity tracking.
Representatives can upload photos and videos and share service deliverables with customers.
Users can rate completed sessions, submit feedback, and view customer reviews and ratings.
Implemented Firebase Analytics to monitor customer activity, representative actions, session events, and engagement insights.
The platform delivered faster access, better engagement, streamlined bookings, and improved operational efficiency.
Enabled customers to quickly connect with nearby representatives through location-based discovery features.
Improved engagement with real-time communication and interactive booking experiences.
Streamlined booking processes with integrated maps, navigation, and session management tools.
Enhanced representative efficiency through dashboards, activity tracking, and performance management tools.
Delivered safe and seamless payment workflows for customers and representatives.
Supported increasing users and service requests with scalable application infrastructure.
Created a connected ecosystem for both customers and representatives within a single platform.
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